• Aviation English for ATC and Pilots
  • Aviation English for Maintenance Staff
  • Aviation Law for Managers
  • Civil Aviation Mangement
  • Introduction to SAR Operation
  • Legal and Financial Issues in ANSP
  • Management of ANS
  • Planning and Strategic Direction in CAA and ANSP
  • QMS in ANSP
  • Search Area Calculation for SAR

Training & Consultancy Services

Aeronautical & Capacity Search and Rescue

Course Aim

The aim of the course is to train members of SAR team to a level of competence and understanding of a total systems approach to SAR tasking and the operational parameters within which SAR aircrews must operate.

 

Course Objectives

  • familiarise students with the total SAR system tasking requirements.
  • categorize and explain the operational parameters which SAR aircrews must operate within.
  • provide insights into air asset planning considerations in order to optimise their use.
  • enhance knowledge of state SAR obligations.

 

Course Structure

This 10-day course is conducted as a combination of theory lessons, table top simulation, case studies and discussions.

 

Contents

  • Risk Management
  • Meteorology
  • Human Factors and Crew Resource Management
  • Air Law Regulations and Air Traffic management
  • Aviation law regulations and conventions applicable to SAR, HEMS, Air Ambulance and Aerial Surveillance
  • Navigation and map reading
  • Helicopter and Aeroplane Principles of Flight
  • SAR Manager Ops SOPs and tasking principles

Search and Rescue Safety Oversight Techniques

Course Aim

The course describes the concept and principles of compliance, monitoring, auditing techniques and oversight specific to Search and Rescue environment. The aim of the course is to enable participants through theory lessons, practice, case studies and discussion to develop and implement and effective compliance monitoring or quality system specific to Search and Rescue at State and/or Organisational level, to allow you to verify your levels of compliance with relevant regulations and to gauge your organisations’ effectiveness.

 

Course Objectives

After completion of the course, the student/participants have:

  • The skills to develop a broad knowledge of the fundamentals of Search and Rescue Compliance Monitoring and Auditing Techniques
  • To become familiar with the methodologies required to successfully implement a Quality or Compliance Monitoring System in a Search and Rescue Environment.

Course Structure

This course is 5 days in duration and to be delivered in classroom training with exercises and discussions

Content

  • Regulatory Requirements for Oversight Auditing Manuals
  • Compliance Monitoring Manuals
  • Auditing Principles
  • Auditing across multiple Organisations (SAR Assets/Providers/Services) Auditor Competencies
  • Audit Communication techniques and Psychology
  • Audit Planning Corrective Action, Remedial Action, Preventive Action Verification and Close out techniques

Search and Rescue Administration and Policy Development

Course Aim

The course is designed for SAR authorities, managers in ANSP who wishes to establish or review their national Search and Rescue policy. The course describes the participants to learn in enhancing the skills and knowledge in assessing their Search and Rescue environment and to produce a robust policy and plan for the Search and Rescue stakeholders in the maritime and aeronautical areas of their national Search and Rescue system.

 

Course Structure

This 5-day course is conducted as a combination of instruction and facilitation. The modules will have references to documents to review, interpret and then apply to case studies to build a bespoke framework to take away and further develop on site.

 

Course Objectives

After the completion of the course, the participants will have:

  • The understanding of the requirements for a Search and Rescue national plan and how to review state Search and Rescue system.

 

Content

  • State obligations to international conventions
  • Assessing the national SAR environment
  • Identifying appropriate SAR stakeholders
  • Constructing strategic, tactical and operational reporting levels
  • Developing appropriate legislation or national guidance to link the SAR stakeholders
  • Considerations for incorporating land SAR (police) into the maritime and aeronautical framework
  • International cooperation
  • Oversight and governance
  • The role of a National SAR Committee

Search Area Calculation for Search and Rescue Operations

Who should attend:

  • Air Traffic Controller, personnel from airport or maritime authorities, military units, other government agencies responsible for Search and Rescue operation.

 

Course Objectives

After completion of this course, participants can:

  • Collect the appropriate data
  • Calculate the drift for parachute and aeronautical
  • Calculate total water current
  • Calculate the datum positions and divergence distance
  • Plot the search area

 

Course Structure

The course duration is 5 days and it is a classroom course.

Quality Management Systems for Civil Aviation Authorities and Air Navigation Service Providers.

Who should attend?

CAA and ANSP staff especially those in Quality, Safety, and Compliance Monitoring

 

Course Objectives

After completion of this course, participants can:

  • Be conversant about the evolution of quality and quality assurance as applied to aviation.
  • Understand the quality requirements of key regulatory bodies and national authorities such as ICAO.
  • Be knowledgeable about specific quality requirements for aviation and how to merge them in an integrated Quality Management System.
  • Apply quality management principles to your organization.
  • Create a quality culture and know-how to assure and audit for quality.

 

Course Structure

This course is 5 days in duration and to be delivered in classroom training

 

Course Content

This course covers the following topics:

  • Quality definitions and applications.
  • Link between quality and safety in aviation.
  • ICAO Annexes and SARPs citing the need for quality and safety assurance.
  • Quality as a management responsibility.
  • Definition, elements, and objectives of a QMS.
  • ISO 9000 series of standards, in particular, the ISO 9001:2015 model for a QMS.
  • Current aviation quality requirements and their implementation from an airline perspective
  • Integration of other management standards and requirements to a quality management system.
  • Quality and service relationships.
  • Auditing for quality.
  • Model for quality management and customer service for CAAs and ANSPs.

Air Navigation Service Management

Who should attend?

  • Executive and senior managers in Air Navigation Service Providers.
  • Air Traffic Controller Officers (ATCO), operational staff, and supervisors.

 

Course Objectives

At the end of the course, the participants will be able to:

  • Understand the Air Navigation Services regulatory and its institutional framework.
  • Apply a business-oriented approach that uses strategic planning
  • Master the financial side of running ATM operations including managing charges and funding its infrastructure.
  • Be prepared for emerging issues such as corporate social responsibility, environmental issues, business continuity, cybersecurity, codes of conduct, conflict of interest, and social media.
  • Support ICAO’s objectives, in particular, the Global Air Navigation Plan.

 

Course Structure

This course is 5 days in duration and is delivered in classroom training

 

Content

  • Strategic planning
  • ICAO Global Air Navigation Plan Doc 9750
  • Financial planning and budgeting
  • Corporate governance
  • Enterprise risk management
  • Safety management
  • Economic regulation and ANS charges
  • Performance measurement and benchmarking
  • Human resource management

Legal and Financial Issues for Air Navigation Service Providers

Who should attend?

  • Senior managers and aspiring managers in organizations providing Air NavigationServices.
  • Project managers in the management of change programs.
  • Managers from Civil Aviation Authorities responsible for regulating or delivering Air Navigation Services.

 

Course Objectives

After completion of this course, participants can:

  • Summarize major legal and financial issues in the management of air navigation services.
  • Identify external influences and changes in the legal and financial contexts in which ANSPs are expected to operate.
  • Explain the nature and scope of States legal rights and obligations with respect to the provision of ANS.
  • Review charging (pricing) policies for air navigation services.

 

Course structure

This course is five days in duration and is delivered as classroom training, including exercises and case studies.

 

Contents

This course covers the following topics:

  • Air transport industry overview
  • Evolution of international aviation law
  • Air navigation services legal framework
  • ANSP commercialization
  • Economic regulation of air navigation services
  • ANS user charges
  • Air navigation service financing
  • Capital projects
  • ANSP risk management and insurance
  • ANSP performance measurement, including benchmarking
  • ANSP corporate governance

Aviation Law for Managers

Who should attend:

This course is recommended for:

  • Operational staff such as aircrew and air traffic controllers.
  • Executives and managers from airlines, airports, air navigation services providers, civil aviation authorities, and other aviation organizations.

 

Course Objectives

After completion of this course, participants can:

  • Explain public international aviation laws, the Chicago Convention, and other Conventions.
  • Relate international air law to national policy.
  • Describe bilateral and multilateral airline agreements.
  • Perform their aviation job with improved and detailed knowledge of the laws that apply to them and their organization.

 

Course structure

This course is five days in duration and is delivered as classroom training, including case studies and exercises.

 

Course Content

This course covers the following topics:

  • The key legal instruments governing international civil aviation and how they support safe and efficient air transport
  • The Chicago Convention, the creation of ICAO, other aviation Conventions
  • International civil aviation laws and their effect on States and how aviation personnel perform their duties
  • The role of national authorities and their interdependence with the role of ICAO
  • National air transport policy and domestic regulation of air transport
  • Bilateral and multilateral regulation of international air transport: standard provisions; current types of agreements; the process of negotiating agreements
  • Traditional and current mechanisms of cooperation between airlines and subsequent legal issues
  • Liability in air transport: general principles, liability of the carrier, aircraft operator, ANSPs, airport operators, manufacturers and Civil Aviation Authorities and their employees
  • The consequences of an accident or incident
  • New developments and disruptors: environmental issues; commercial space travel; UAS/ UAV/ drones

Management of Aviation Quality and Service

Who should attend:

  • Managers of airlines, airports and operational personnel
  • Civil Aviation Authorities
  • Air Navigation Service Providers

 

Course Objectives

After completion of the course, participants will be able to:

  • Manage quality with a systemic, process-driven approach
  • Develop a quality culture to increase customer satisfaction
  • Recognize the key processes of a quality system and its implementation
  • Understand the relationship between the ISO 9001:2015 model and ICAO standards
  • Compare varied quality and service best practices within civil aviation
  • Know how to reduce costs using quality principles

 

Course Structure

This course is 5 days in duration and is delivered as classroom training including exercises and group discussions

 

Content

  • Model for quality management and customer service
  • Quality culture
  • Quality principles
  • Process approach
  • The ISO family of standards including the ISO 9001:2015 quality management system requirements and ISO 9000:2015 basic concept and language
  • Quality cost and process efficiency
  • Quality and service policies
  • Customer service standards
  • Quality and service audits
  • Organization for quality management
  • Integration of other management standards into a quality management system.

Customer Service for Civil Aviation Authorities and Air Navigation Service Providers

Who should attend:

  • Air Navigation Service Providers
  • Civil Aviation Authorities

 

Course Objectives

After completion of the course, participants will be able to:

  • Develop customer satisfaction and comparative customer value strategies
  • Understand your internal and external customers
  • Develop better communication with your customers
  • Understand your customers’ needs
  • Discuss why it’s important to focus on customer services
  • Create and manage a customer service plan

 

Course Structure

This course is 5 days in duration and is delivered as classroom training including team work exercises and group discussions

 

Content

  • Customer service management issues
  • Why is it important for CAA’s and ANS’s to focus on customer service?
  • Managing and measuring ANS performance
  • Planning a customer service operation
  • Developing customer service strategies
  • Trends in customer service

Benchmarking and best practices for Air Navigation Service Providers

Who should attend:

  • Executives, operational and strategy managers, team leaders, Air Traffic Controllers, and support staff of Air Navigation Service Providers

 

Course Objectives

After completion of the course, participants will be able to:

  • Benchmark effectively to deliver service improvements and achieve better performance results
  • Understand Air Navigation Service Provision core processes of specification and design of service, review of service and customer service

 

Course Structure

This course is 5 days in duration and is delivered as classroom training including case studies and group exercises

 

Content

  • Overview and terminology of benchmarking
  • Analysing best practices in ANSPs
  • Benchmarking goals and frameworks
  • Benchmarking issues for ANSPs
  • Benefits of benchmarking
  • The 5-step approach to benchmarking
  • Key performance indicators
  • Implementing service improvements
  • Case studies of performance metrics used by ANSP

Cost reduction strategies for Air Navigation Service Providers

Who should attend:

  • Executive and managers of Air Navigation Service Providers
  • Airline managers responsible for user charges

 

Course Objectives

After completion of the course, participants will be able to:

  • Describe the components of ANSP financial cost
  • Apply tools and techniques to manage costs
  • Explain specific cost reduction strategies from a broad aviation perspective
  • Review benchmarking cost efficiency studies
  • Identify opportunities to offset the costs of providing services
  • Suggest strategies to avoid and / or mitigate risks, arising from cost reductions
  • Explain how human factors impact cost reduction strategies

 

Course Structure

This course is 5 days in duration and is delivered as classroom training including exercises, case studies and discussions

 

Content

  • Mandate and mission of an ANS Provider
  • Specific cost reductions strategies from a corporate and airlines perspective
  • Managing capital project costs effectively
  • Benchmarking and cost reductions
  • Cost recovery, cost offsetting
  • Managing costs risks
  • Human factors in cost management